Companies who have onsite operations and equipment have only two choices either have a large customer support team or lose customers by failing to attend in time. Our user-friendly and affordable solution helps to overcome challenges faced in day to day operations by providing real-time information on the onsite problems, assigning the right onsite support personnel, and escalate if the resolution is not happening in time. It also comes with asset management to schedule maintenance, manages inventory, and asset lifetime performance history.
Capabilities
- Easy to raise a ticket (just 3 clicks)
- Option to upload images and comments of problems
- Auto assignment of support personnel based on the type of the problem
- Automatic reminder and escalation mechanism via SMS and email
- Live status of the ticket can be seen by the user from smartphone
- Schedule can be uploaded for periodic maintenance
- Efficiency and quality report
- Personnel
- Asset
- Geography
- Abusive usage report
- Resource management (Planning of dynamic resource deployment on need basis)
- Feedback and rating management
- Easy to use iOS/Android app
Best suited for OEMs, Onsite service provider, AMC provider, and facility managers
Features
- Dynamic Dashboard with realtime refresh rate
- Customizable Excel and PDF reports
- Automatic alerts generation and escalation: email & SMS
- Artificial Intelligence (AI) driven insights & actions for optimizations
- Read more on IoT platform
Benefits
- Easier resource utilization monitoring and planning
- 24×7 customer support to ensure customer satisfaction
- Better visibility in day to day operations
- Easy policy adherence check and enforcement
Why Us?
Reliable Hardware
Time tested, high quality, designed, developed & manufactured in India. 18 months replacement warranty.
Innovative Software
Easy to use, reliable, highly scalable, and cloud-based IoT software platform.
Turnkey Solution
Everything including hardware supply, cloud hosting, installation, commissioning and maintenance
Competitive Cost
Cloud hosting starts as low as INR 299 per month & Hardware prices are best in the industry
